Detail process charting [electronic resource] : speaking the language of process / Ben B. Graham.
Material type: TextPublication details: Hoboken, N.J. : Wiley, c2004.Description: xix, 187 p. : illSubject(s): Genre/Form: DDC classification:- 658.4/02 22
- HD38.153 .G73 2004eb
Includes bibliographical references and index.
Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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