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	1.	Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager [electronic resource] / [Edson Manoel ... et al.]. by Manoel, Edson International Business Machines Corporation. International Technical Support Organization ebrary, Inc Series: IBM redbooks Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Austin, TX : IBM, International Technical Support Organization, c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	2.	Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]. by Darmawan, Budi Cox, Kimberly Ragab, Bahaeldin International Business Machines Corporation. International Technical Support Organization ebrary, Inc Series: IBM redbooks Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Austin, TX : IBM, International Technical Support Organization, c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)

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