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1.
I Know it when I see it : a modern fable about quality / John Guaspari. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Amacom, c1985
Availability: Items available for loan: Athi-River Campus (1)Call number: HD 38.G766.

2.
The quality school : managing students without coercion / William Glasser. by
Edition: 2nd, expanded ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : HarperPerennial, c1992
Availability: Items available for loan: Athi-River Campus (1)Call number: LB2805.G534.

3.
Statistical quality control / Eugene L. Grant, Richard S. Leavenworth. by Series: McGraw-Hill series in industrial engineering and management science
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill Co. Inc., c1996
Availability: Items available for loan: Athi-River Campus (1)Call number: TS156.G7 1996.

4.
Juran on quality by design : the new steps for planning quality into goods and services / by J. M. Juran. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Free Press, c1992
Availability: Not available: Nairobi Campus: Withdrawn (1).

5.
Production control : a quantitative approach / by John E. Biegel. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Prentice Hall, c1990
Availability: Items available for loan: Nairobi Campus (1)Call number: TS156.8.B5.

6.
Quality control / D. Paranthaman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi, c1987
Availability: Items available for loan: Athi-River Campus (1)Call number: TS156.8.P3. Nairobi Campus (1)Call number: TS156.8.P3.

7.
Monitoring, measuring and managing customer service / by. Gary S. goodman. by
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: California : Jossey-Bass, c2000
Availability: Items available for loan: Athi-River Campus (3)Call number: HF5415.5.G67, ... Nairobi Campus (1)Call number: HF5415.5.G67. Not available: Nairobi Campus: In transit (1).

8.
ISO 9000: 2000 in focus / by Niholas and Smith [videorecording] by
Material type: Computer file Computer file; Format: electronic
Publication details: Mowbray : Learning resource.
Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: TK7801 .I61 , ...

9.
ISO 9000 basics : what employees need to know / [videorecording] by
Material type: Computer file Computer file; Format: electronic
Publication details: INFORM, 2001
Availability: Items available for reference: Athi-River Campus: Not for loan (1)Call number: TS156.6.I86.

10.
Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd / Jossylyn N. Mutua. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya : Daystar University, 2006
Availability: Items available for loan: Nairobi Campus (1)Call number: THES HD9980.M88 2006.

11.
Student solutions manual to accompany introduction to statistical quality control / Douglas C. Montgomery, prepared by Cheryl Jennings. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J : Wiley, 2009
Availability: Items available for loan: Athi-River Campus (3)Call number: TS156.M64 2009, ... Nairobi Campus (1)Call number: TS156.M64 2009. Not available: Nairobi Campus: Withdrawn (2).

12.
Statistical quality control : a modern introduction / Douglas C. Montgomery. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, NJ : Wiley, 2013
Online resources:
Availability: Items available for loan: Athi-River Campus (3)Call number: TS156.M64 2013, ... Nairobi Campus (1)Call number: TS156.M64 2013. Not available: Nairobi Campus: Withdrawn (2).

13.
A study of the financial implications of adopting ISO standards : a survey of manufacturing firms in Nairobi, Kenya / by Isabel W. Kiragu. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi : Daystar University, 2012
Availability: Items available for loan: Nairobi Campus (1)Call number: THES TS156.K57 2012.

14.
Assessment on the effects of ISO 9001 : 2008 certification in enhancing service delivery in Kenyan parastatals / Nyangweso Eucabeth Nyabeta. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi : Daystar, 2016
Availability: Items available for loan: Nairobi Campus (1)Call number: THES TS156.K4N93 2016.

15.
Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / by Jossylyn N. Mutua. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi : Daystar University, c2006
Availability: Items available for loan: Athi-River Campus (2)Call number: THES HF5415.5.M883 2006, ... Nairobi Campus (1)Call number: THES HF5415.5.M883 2006.

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17.
Exercises in Environmental Physics [electronic resource] / by Valerio Faraoni. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York, NY : Springer New York, 2006
In: Springer eBooks
Online resources:
Availability: No items available.

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19.
Acid in the Environment [electronic resource] : Lessons Learned and Future Prospects / edited by Gerald R. Visgilio, Diana M. Whitelaw. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boston, MA : Springer US, 2007
In: Springer eBooks
Online resources:
Availability: No items available.

20.
Air Pollution Modeling and Its Application XVII [electronic resource] / edited by Carlos Borrego, Ann-Lise Norman. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boston, MA : Springer US, 2007
In: Springer eBooks
Online resources:
Availability: No items available.

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