Managing the customer experience : a measurement-based approach / Morris Wilburn.

By: Material type: TextTextPublisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: ©2007Description: 1 online resource (128 pages) : illustrations, tablesContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
Subject(s): Genre/Form: Additional physical formats: Print version:: Managing the customer experience : a measurement-based approach.DDC classification:
  • 658./12 22
LOC classification:
  • HF5415.335 .W55 2006eb
Online resources:
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Includes bibliographical references and index.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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