Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.

By: Contributor(s): Material type: TextTextPublisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: ©2015Description: 1 online resource (186 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
Subject(s): Genre/Form: Additional physical formats: Print version:: Leading libraries : how to create a service culture.DDC classification:
  • 025.5 23
LOC classification:
  • Z711 .V363 2015eb
Online resources:
Contents:
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
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Includes bibliographical references and index.

Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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