The effects of lower cadre employee involvement on staff engagement at Safaricom Call Centre / by Faith Musau Mwandi.

By: Material type: TextTextPublication details: Nairobi : Daystar University, 2014.Description: xii, 93 p. : ill ; cmSubject(s): LOC classification:
  • HD5650 .M83
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A thesis presented to the School of Communication, Language and Performing Arts of Daystar University in partial fulfilment for the degree of Masters of Arts in Communication.

Includes bibliographical references and index.

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