The managed heart

Hochschild, Arlie Russell, 1940-

The managed heart commercialization of human feeling ; with a new afterword / [electronic resource] : Arlie Russell Hochschild. - 20th anniversary ed. - Berkeley, CA : University of CA Press, c2003. - xii, 327 p.

Includes bibliographical references (p. 287-315) and index.


Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.






Emotions--Economic aspects.
Work--Psychological aspects.
Employee motivation.


Electronic books.

BF531 / .H62 2003eb

152.4