Lean six sigma service excellence
Taylor, Gerald M.
Lean six sigma service excellence a guide to green belt certification and bottom line improvement / [electronic resource] : Gerald M. Taylor. - Ft. Lauderdale, Fla. : J. Ross Pub., 2009. - xix, 289 p. : ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2012.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Service industries--Management.
Six sigma (Quality control standard)
Service industries--Quality control.
Production management.
Electronic books.
HD9980.5 / .T39 2009eb
658.4/013
Lean six sigma service excellence a guide to green belt certification and bottom line improvement / [electronic resource] : Gerald M. Taylor. - Ft. Lauderdale, Fla. : J. Ross Pub., 2009. - xix, 289 p. : ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2012.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Service industries--Management.
Six sigma (Quality control standard)
Service industries--Quality control.
Production management.
Electronic books.
HD9980.5 / .T39 2009eb
658.4/013