An analysis of the success factors in implementing an ITIL-based IT change and release management application :

Jurkscheit, Jane,

An analysis of the success factors in implementing an ITIL-based IT change and release management application : based on the IBM change and configuration management database (CCMDB) / Jane Jurkscheit. - 1 online resource (69 pages) : illustrations (some color), tables

Includes bibliographical references.

9783954895724 (e-book)


Systems engineering.
Information management--Germany.


Electronic books.

TA168 / .J87 2014eb

620.0011