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Service desk and incident manager :

Wheatcroft, Peter,

Service desk and incident manager : careers in IT service management / Peter Wheatcroft. - 1 online resource (145 pages) : illustrations, tables. - BCS Guides to IT Roles .

Includes index.

ISBN: 9781780172347 (e-book)

Subjects--Topical Terms:
Computer service industry--Management.
Information technology--Management.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HD9696.C62 / .W443 2014eb

Dewey Class. No.: 380.1450016425

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