Complex service delivery processes :
Harvey, Jean, 1950-
Complex service delivery processes : strategy to operations / Jean Harvey. - Second edition. - 1 online resource (464 pages) : illustrations
Includes bibliographical references and index.
Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business.
9780873898003 (e-book)
Service industries--Management.
Organizational effectiveness.
Industrial efficiency.
Business planning.
Electronic books.
HD9980.5 / .H375 2010eb
658
Complex service delivery processes : strategy to operations / Jean Harvey. - Second edition. - 1 online resource (464 pages) : illustrations
Includes bibliographical references and index.
Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business.
9780873898003 (e-book)
Service industries--Management.
Organizational effectiveness.
Industrial efficiency.
Business planning.
Electronic books.
HD9980.5 / .H375 2010eb
658