Customer service in health care :

Baird, Kristin,

Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird. - 1 online resource (179 pages) : illustrations

Includes bibliographical references and index.

9781119020318 (e-book)


Medical care--Customer services.
Patient satisfaction.


Electronic books.

R727 / .B276 2000eb

362.1/068