The experience :
Loeffler, Bruce,
The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church. - 1 online resource (307 pages) : illustrations
Includes index.
9781119028673 (e-book) 9781119028772 (e-book)
Walt Disney Company.
Customer services.
Customer relations.
Electronic books.
PN1999.W27 / .L644 2015eb
384.80979494
The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church. - 1 online resource (307 pages) : illustrations
Includes index.
9781119028673 (e-book) 9781119028772 (e-book)
Walt Disney Company.
Customer services.
Customer relations.
Electronic books.
PN1999.W27 / .L644 2015eb
384.80979494