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Journal of service theory and practice :

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson. - 1 online resource (124 pages) : illustrations. - Journal of Service Theory and Practice, Volume 25, Number 2 2055-6225 ; .

Includes bibliographical references at the end of each chapters.

ISBN: 9781785600494 (e-book)

Subjects--Topical Terms:
Customer services--Management.
Customer services--Management--Congresses.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HF5415.5 / .J687 2015eb

Dewey Class. No.: 658.812

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