A multidisciplinary approach to service encounters /
A multidisciplinary approach to service encounters /
edited by María de la O. Hernández-López, Lucia Fernandez-Amaya.
- 1 online resource (267 pages) : illustrations, charts.
- Studies in Pragmatics, Volume 14 1750-368x ; .
- Studies in pragmatics ; Volume 14. .
Includes bibliographical references and index.
9789004260160 (e-book)
Intercultural communication.
Business communication.
Customer relations.
Communication in marketing.
Electronic books.
P94.6 / .M86 2015eb
302.2
Includes bibliographical references and index.
9789004260160 (e-book)
Intercultural communication.
Business communication.
Customer relations.
Communication in marketing.
Electronic books.
P94.6 / .M86 2015eb
302.2