Leading libraries :
VanDuinkerken, Wyoma,
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. - 1 online resource (186 pages) : illustrations
Includes bibliographical references and index.
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
Public services (Libraries)
Library personnel management.
Leadership.
Customer relations.
Electronic books.
Z711 / .V363 2015eb
025.5
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. - 1 online resource (186 pages) : illustrations
Includes bibliographical references and index.
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
Public services (Libraries)
Library personnel management.
Leadership.
Customer relations.
Electronic books.
Z711 / .V363 2015eb
025.5