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Client service excellence :

O'Sullivan, Larry,

Client service excellence : the 10 commandments / by Larry O'Sullivan. - 1 online resource (351 pages) : illustrations

Includes bibliographical references and index.

ISBN: 9781869222222 (e-book)

Subjects--Topical Terms:
Customer relations--Management.
Customer services.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HF5415.5 / .O88 2010eb

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