The effectiveness of customer retention strategies adopted by Kenya Commercial Bank:
Kahiu, Teresa N.
The effectiveness of customer retention strategies adopted by Kenya Commercial Bank: a case of Nairobi central business district - Nairobi Daystar University 2015 - xi,, 82 p.
Includes bibliographical references
Banks and banking--Customer services
The effectiveness of customer retention strategies adopted by Kenya Commercial Bank: a case of Nairobi central business district - Nairobi Daystar University 2015 - xi,, 82 p.
Includes bibliographical references
Banks and banking--Customer services