America's service meltdown
Pupo, Raul.
America's service meltdown restoring service excellence in the age of the customer / [electronic resource] : Raul Pupo. - Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010. - xxiii, 167 p.
Includes bibliographical references (p. [155]-160) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--United States.
Customer relations--United States.
Electronic books.
HF5415.5 / .P87 2010eb
658.8/12
America's service meltdown restoring service excellence in the age of the customer / [electronic resource] : Raul Pupo. - Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010. - xxiii, 167 p.
Includes bibliographical references (p. [155]-160) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--United States.
Customer relations--United States.
Electronic books.
HF5415.5 / .P87 2010eb
658.8/12