Service design for business :
Reason, Ben, 1972-
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans L�vlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan. - 1 online resource (161 pages) : illustrations (some color)
Includes index.
9781118988947 (e-book)
Customer services.
Customer relations.
Electronic books.
HF5415.5 / .R435 2016eb
658.8/12
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans L�vlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan. - 1 online resource (161 pages) : illustrations (some color)
Includes index.
9781118988947 (e-book)
Customer services.
Customer relations.
Electronic books.
HF5415.5 / .R435 2016eb
658.8/12