An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry:
Kiptoo, Sarah J.
An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya / Sarah J. Kiptoo - Nairobi Daystar University 2018 - xii, 70 p. ill.
Includes bibliographical references
Banks and banking
Banks and banking--Customer services
An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya / Sarah J. Kiptoo - Nairobi Daystar University 2018 - xii, 70 p. ill.
Includes bibliographical references
Banks and banking
Banks and banking--Customer services