Quality without tears :
Crosby, Philip B.
Quality without tears : the art of hassle-free management / by Philip B. Crosby. - New York : Plume, c1984. - ix, 205 p.
Includes bibliographical references and index.
0452256585
Quality assurance.
TS156.6 / .C764
Quality without tears : the art of hassle-free management / by Philip B. Crosby. - New York : Plume, c1984. - ix, 205 p.
Includes bibliographical references and index.
0452256585
Quality assurance.
TS156.6 / .C764