Monitoring, measuring and managing customer service /
Goodman, Gary S.
Monitoring, measuring and managing customer service / by. Gary S. goodman. - ed. - California : Jossey-Bass, c2000. - xiii, 166 p.
Includes bibliographical references and index.
0787951390 :
Customer services--Evaluation--Handbooks, manuals, etc.
Customer services--Management--Handbooks, manuals, etc.
Customer services--Quality control--Handbooks, manuals, etc.
HF5415.5 / .G67
Monitoring, measuring and managing customer service / by. Gary S. goodman. - ed. - California : Jossey-Bass, c2000. - xiii, 166 p.
Includes bibliographical references and index.
0787951390 :
Customer services--Evaluation--Handbooks, manuals, etc.
Customer services--Management--Handbooks, manuals, etc.
Customer services--Quality control--Handbooks, manuals, etc.
HF5415.5 / .G67