Why service stinks ... and exactly what to do about it
Gross, T. Scott.
Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross. - Chicago, Ill. : Dearborn Trade, 2003. - 240 p.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Customer relations.
Electronic books.
HF5415.5 / .G76 2003eb
Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross. - Chicago, Ill. : Dearborn Trade, 2003. - 240 p.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Customer relations.
Electronic books.
HF5415.5 / .G76 2003eb