Service quality
Service quality a global perspective / [electronic resource] :
guest editor, Steve Tax.
- Bradford, England : Emerald Group Publishing, c2003.
- 95 p.
- International journal of service industry management ; v.14, no. 2 .
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Industrial management.
Service industries--Management.
Electronic books.
HD9980.5 / .S47 2003eb
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Industrial management.
Service industries--Management.
Electronic books.
HD9980.5 / .S47 2003eb