Research in e-service

Research in e-service [electronic resource] / Guest editor Dr. Ko de Ruyter. - Bradford, England : Emerald Group Publishing, c2002. - 114 p. - International Journal of Service Industry Management. No. 5 ; Vol. 13 . - International Journal of Service Industry Management. No. 5 ; v. 13. .


Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.




Electronic commerce.
Service industries--Management.


Electronic books.

HF5548.32 / .R47 2002eb