New service paradigms
New service paradigms AMA SERVSIG Conference 2003 / [electronic resource] :
guest editors: Jay Kandampully and Raymond P. Fisk.
- [Bradford, England] : Emerald Group Pub., 2004.
- p. 120-260 : ill.
- Managing service quality ; v. 14, no. 2/3, 2004 .
- Managing service quality ; v. 14, no. 2/3, 2004. .
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Customer relations.
Electronic books.
HF5415.5 / .N49 2004eb
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Customer relations.
Electronic books.
HF5415.5 / .N49 2004eb