The customer management scorecard
Woodcock, Neil.
The customer management scorecard managing CRM for profit / [electronic resource] : Neil Woodcocks, Merlin Stone, Bryan Foss. - London ; Sterling, VA : Kogan Page, 2003. - xviii, 428 p. : ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations--Management.
Electronic books.
HF5415.5 / .W66 2003eb
658.8/12
The customer management scorecard managing CRM for profit / [electronic resource] : Neil Woodcocks, Merlin Stone, Bryan Foss. - London ; Sterling, VA : Kogan Page, 2003. - xviii, 428 p. : ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations--Management.
Electronic books.
HF5415.5 / .W66 2003eb
658.8/12