Wake up your call center
D'Ausilio, Rosanne, 1941-
Wake up your call center how to be a better call center agent / [electronic resource] : Rosanne D'Ausilio. - 4th ed. - West Lafayette, Ind. : Ichor Business Books, c2005. - xviii, 212 p. : ill. - Customer access management . - Customer access management. .
Includes bibliographical references (p. 138-140) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Management.
Call centers--Management.
Electronic books.
HF5415.5 / .D19 2005eb
658.8/12
Wake up your call center how to be a better call center agent / [electronic resource] : Rosanne D'Ausilio. - 4th ed. - West Lafayette, Ind. : Ichor Business Books, c2005. - xviii, 212 p. : ill. - Customer access management . - Customer access management. .
Includes bibliographical references (p. 138-140) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Management.
Call centers--Management.
Electronic books.
HF5415.5 / .D19 2005eb
658.8/12