Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager

Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager [electronic resource] / [Edson Manoel ... et al.]. - 1st ed. - Austin, TX : IBM, International Technical Support Organization, c2004. - xvi, 546 p. : ill. - IBM redbooks . - IBM redbooks. .

"December 2004." "SG24-6464-00."

Includes bibliographical references and index.


Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.






Tivoli Business Systems Manager.
IBM Tivoli service level advisor.


Business--Data processing--Management.
Electronic commerce--Management.
Information technology--Management.
Service-level agreements.


Electronic books.

HD30.37 / .S47 2004eb