Benchmarking in services

Benchmarking in services [electronic resource] / guest editors, Jaideep G. Motwani and Victor E. Sower. - Bradford, England : Emerald Group Publishing, c2006. - 163 p. - Benchmarking, an international journal ; v.13, no. 3 .


Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.




Benchmarking (Management)
Total quality management.


Electronic books.

HD62.15 / .B46 2006eb