E-Service
E-Service new directions in theory and practice / [electronic resource] :
EService : new directions in theory and practice
edited by Roland T. Rust and P.K. Kannan.
- Armonk, N.Y. : M.E. Sharpe, c2002.
- xii, 336 p. : ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Electronic commerce.
Customer services.
Electronic books.
HF5548.32 / .E1875 2002eb
658.8/4
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Electronic commerce.
Customer services.
Electronic books.
HF5548.32 / .E1875 2002eb
658.8/4