The supernova advisor
Knapp, Rob, 1946-
The supernova advisor crossing the invisible bridge to exceptional client service and consistent growth / [electronic resource] : Rob Knapp. - Hoboken, N.J. : John Wiley & Sons, c2008. - xxxi, 127 p. : ill.
Includes bibliographical references and index.
The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Investment advisor-client relationships.
Customer relations.
Investment advisors.
Financial services industry--Management.
Electronic books.
HG4621 / .K64 2008eb
658.8/12
The supernova advisor crossing the invisible bridge to exceptional client service and consistent growth / [electronic resource] : Rob Knapp. - Hoboken, N.J. : John Wiley & Sons, c2008. - xxxi, 127 p. : ill.
Includes bibliographical references and index.
The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Investment advisor-client relationships.
Customer relations.
Investment advisors.
Financial services industry--Management.
Electronic books.
HG4621 / .K64 2008eb
658.8/12