Strategic customer management
Piercy, Nigel.
Strategic customer management strategizing the sales organization / [electronic resource] : Nigel F. Piercy and Nikala Lane. - Oxford ; New York : Oxford University Press, 2009. - xvi, 321 p. : ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations--Management.
Customer services.
Electronic books.
HF5415.5 / .P54 2009eb
Strategic customer management strategizing the sales organization / [electronic resource] : Nigel F. Piercy and Nikala Lane. - Oxford ; New York : Oxford University Press, 2009. - xvi, 321 p. : ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations--Management.
Customer services.
Electronic books.
HF5415.5 / .P54 2009eb