Citizen relationship management (Record no. 145840)

MARC details
000 -LEADER
fixed length control field 02004nam a2200445 a 4500
001 - CONTROL NUMBER
control field 0000156692
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20171002062718.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m u
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cn|||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090130s2008 gw a sbm 001 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
Canceled/invalid LC control number 2009378278
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9783631578445 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 363157844X (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9783631578445
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9783653010596 (e-book)
035 ## - SYSTEM CONTROL NUMBER
System control number (CaPaEBR)ebr10601404
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)815477472
040 ## - CATALOGING SOURCE
Original cataloging agency CaPaEBR
Transcribing agency CaPaEBR
043 ## - GEOGRAPHIC AREA CODE
Geographic area code n-us---
050 14 - LIBRARY OF CONGRESS CALL NUMBER
Classification number JS344.P8
Item number S34 2008eb
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 659.2/93208080973
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Schellong, Alexander.
245 10 - TITLE STATEMENT
Title Citizen relationship management
Medium [electronic resource] :
Remainder of title a study of CRM in government /
Statement of responsibility, etc. Alexander Schellong.
246 3# - VARYING FORM OF TITLE
Title proper/short title Citizen relationship management, a study of customer relationship management in government
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Frankfurt am Main :
Name of publisher, distributor, etc. Lang,
Date of publication, distribution, etc. c2008.
300 ## - PHYSICAL DESCRIPTION
Extent xx, 242 p. :
Other physical details ill.
490 0# - SERIES STATEMENT
Series statement European university studies. Series XXXI, Politics = Publications universitaires européennes. Série XXXI, Politics = Europäische Hochschulschriften. Reihe XXXI, Politik,
International Standard Serial Number 0721-3654 ;
Volume/sequential designation Bd. 560
502 ## - DISSERTATION NOTE
Dissertation note Thesis (doctoral)--Universität Frankfurt (Main), 2008.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 195-239) and index.
533 ## - REPRODUCTION NOTE
Type of reproduction Electronic reproduction.
Place of reproduction Palo Alto, Calif. :
Agency responsible for reproduction ebrary,
Date of reproduction 2011.
Note about reproduction Available via World Wide Web.
-- Access may be limited to ebrary affiliated libraries.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Municipal government
General subdivision Public relations
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Local government
General subdivision Public relations
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Internet in public administration
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Municipal government
Geographic subdivision United States
Form subdivision Case studies.
655 #7 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
Source of term local
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element ebrary, Inc.
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://site.ebrary.com/lib/daystar/Doc?id=10601404">http://site.ebrary.com/lib/daystar/Doc?id=10601404</a>
Public note An electronic book accessible through the World Wide Web; click to view
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter 170314
942 00 - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Electronic Book

No items available.