Customer satisfaction research management : (Record no. 174719)

MARC details
000 -LEADER
fixed length control field 02056nam a2200433 i 4500
001 - CONTROL NUMBER
control field 0000185585
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20171002065051.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m o d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cn|||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140805t20042004wiua ob 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9780873895934
035 ## - SYSTEM CONTROL NUMBER
System control number (CaPaEBR)ebr10898773
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)889314421
040 ## - CATALOGING SOURCE
Original cataloging agency CaPaEBR
Language of cataloging eng
Description conventions rda
-- pn
Transcribing agency CaPaEBR
050 14 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.335
Item number .A432 2004eb
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/343
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Allen, Danica R.,
Dates associated with a name 1959-
Relator term author.
245 10 - TITLE STATEMENT
Title Customer satisfaction research management :
Remainder of title a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Statement of responsibility, etc. Derek R. Allen.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Milwaukee, Wisconsin :
Name of producer, publisher, distributor, manufacturer ASQ Quality Press,
Date of production, publication, distribution, manufacture, or copyright notice 2004.
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice ©2004
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (264 pages) :
Other physical details illustrations
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Description based on print version record.
590 ## - LOCAL NOTE (RLIN)
Local note Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction
General subdivision Research.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer loyalty
General subdivision Research.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Quality control
-- Research.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
-- Research.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing research
General subdivision Management.
655 #0 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element American Society for Quality.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Print version:
Main entry heading Allen, Danica R., 1959-
Title Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations.
Place, publisher, and date of publication Milwaukee, Wisconsin : ASQ Quality Press, c2004
Physical description xv, 248 pages
International Standard Book Number 9780873895934
Record control number 2004003921
797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN)
Corporate name or jurisdiction name as entry element ebrary.
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://site.ebrary.com/lib/daystar/Doc?id=10898773">http://site.ebrary.com/lib/daystar/Doc?id=10898773</a>
Public note An electronic book accessible through the World Wide Web; click to view
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter 170314
942 00 - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Electronic Book

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