Customer care excellence : (Record no. 31444)
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000 -LEADER | |
---|---|
fixed length control field | 01728cam a22003252 4500 |
001 - CONTROL NUMBER | |
control field | 0000047158 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | Daystar |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20210604020021.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 120120s xx 000 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780749457051 : |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | Daystar |
Modifying agency | Jwairima |
050 1# - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.5 |
Item number | .C6635 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Cook, Sarah. |
245 10 - TITLE STATEMENT | |
Title | Customer care excellence : |
Remainder of title | how to create an effective customer focus. / |
Statement of responsibility, etc. | Sarah Cook. |
250 ## - EDITION STATEMENT | |
Edition statement | 6th ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | London : |
Name of publisher, distributor, etc. | Kogan Page, |
Date of publication, distribution, etc. | 2011. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | vii, 278 p : |
Other physical details | ill. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc. note | Includes bibliographical references and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer relations. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer services. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Total quality management. |
908 ## - PUT COMMAND PARAMETER (RLIN) | |
Put command parameter | 120120 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | General Collection item |
Koha issues (borrowed), all copies | 6 |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Checked out | Date last seen | Date last checked out | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Athi-River Campus | Athi-River Campus | Open Shelves | 09/28/2017 | 0.00 | 1 | HF5415.5.C6635 2011 | BK85894 | 06/11/2021 | 06/03/2021 | 09/28/2017 | General Collection item | |||||
Athi-River Campus | Athi-River Campus | Open Shelves | 09/28/2017 | 0.00 | HF5415.5.C6635 2011 | BK85790 | 09/28/2017 | 09/28/2017 | General Collection item | |||||||
Athi-River Campus | Athi-River Campus | Open Shelves | 09/28/2017 | 0.00 | HF5415.5.C6635 2011 | BK85791 | 09/28/2017 | 09/28/2017 | General Collection item | |||||||
Nairobi Campus | Nairobi Campus | Open Shelves | 09/28/2017 | 0.00 | HF5415.5.C6635 2011 | BK85792 | 12/19/2015 | 09/28/2017 | 08/26/2015 | 09/28/2017 | General Collection item | |||||
Nairobi Campus | Nairobi Campus | Open Shelves | 09/28/2017 | 0.00 | 1 | HF5415.5.C6635 2011 | BK85788 | 05/24/2019 | 01/18/2019 | 09/28/2017 | General Collection item | |||||
Nairobi Campus | Nairobi Campus | Open Shelves | 09/28/2017 | 0.00 | 4 | HF5415.5.C6635 2011 | BK85789 | 04/09/2019 | 03/26/2019 | 09/28/2017 | General Collection item |