Customer care excellence : (Record no. 31444)

MARC details
000 -LEADER
fixed length control field 01728cam a22003252 4500
001 - CONTROL NUMBER
control field 0000047158
003 - CONTROL NUMBER IDENTIFIER
control field Daystar
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210604020021.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120120s xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780749457051 :
040 ## - CATALOGING SOURCE
Original cataloging agency Daystar
Modifying agency Jwairima
050 1# - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .C6635
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah.
245 10 - TITLE STATEMENT
Title Customer care excellence :
Remainder of title how to create an effective customer focus. /
Statement of responsibility, etc. Sarah Cook.
250 ## - EDITION STATEMENT
Edition statement 6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. Kogan Page,
Date of publication, distribution, etc. 2011.
300 ## - PHYSICAL DESCRIPTION
Extent vii, 278 p :
Other physical details ill.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management.
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter 120120
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type General Collection item
Koha issues (borrowed), all copies 6
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Checked out Date last seen Date last checked out Price effective from Koha item type
        Athi-River Campus Athi-River Campus Open Shelves 09/28/2017 0.00 1 HF5415.5.C6635 2011 BK85894   06/11/2021 06/03/2021 09/28/2017 General Collection item
        Athi-River Campus Athi-River Campus Open Shelves 09/28/2017 0.00   HF5415.5.C6635 2011 BK85790   09/28/2017   09/28/2017 General Collection item
        Athi-River Campus Athi-River Campus Open Shelves 09/28/2017 0.00   HF5415.5.C6635 2011 BK85791   09/28/2017   09/28/2017 General Collection item
        Nairobi Campus Nairobi Campus Open Shelves 09/28/2017 0.00   HF5415.5.C6635 2011 BK85792 12/19/2015 09/28/2017 08/26/2015 09/28/2017 General Collection item
        Nairobi Campus Nairobi Campus Open Shelves 09/28/2017 0.00 1 HF5415.5.C6635 2011 BK85788   05/24/2019 01/18/2019 09/28/2017 General Collection item
        Nairobi Campus Nairobi Campus Open Shelves 09/28/2017 0.00 4 HF5415.5.C6635 2011 BK85789   04/09/2019 03/26/2019 09/28/2017 General Collection item