Customer service skills for corporate communication : (Record no. 33488)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01185nam a22002412 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000049709 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | Daystar |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20171002022639.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 121011s xx 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Daystar |
| Modifying agency | EOtanga |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .K57 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kipchirchir, Kili Sydney. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service skills for corporate communication : |
| Remainder of title | a case study of KENCALL EPZ ltd / |
| Statement of responsibility, etc. | Kili Sydney Kipchirchir. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Nairobi : |
| Name of publisher, distributor, etc. | Daystar University, |
| Date of publication, distribution, etc. | 2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 108 p : |
| Other physical details | ill. |
| 500 ## - GENERAL NOTE | |
| General note | A thesis presented to the school of Communication, Languages and Performing Arts of Daystar University in partial fulfilment of the requirements of the degree of Masters of Arts in Communication. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service. |
| 908 ## - PUT COMMAND PARAMETER (RLIN) | |
| Put command parameter | 121011 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Theses |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Cost, normal purchase price |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Nairobi Campus | Nairobi Campus | Africana & Special Collection | 09/28/2017 | THES HF5415.5.K57 2011 | BK89679 | 09/28/2017 | 09/28/2017 | Theses | ||||||
| Nairobi Campus | Nairobi Campus | Africana & Special Collection | 09/28/2017 | THES HF5415.5.K57 2011 | BK90262 | 09/28/2017 | 09/28/2017 | Theses | 0.00 |