Service marketing : (Record no. 42389)

MARC details
000 -LEADER
fixed length control field 10692cam a22010092 4500
001 - CONTROL NUMBER
control field 0000000673
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220403020007.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100722s xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780136118749 :
035 ## - SYSTEM CONTROL NUMBER
System control number (Daystar)0000044878
040 ## - CATALOGING SOURCE
Original cataloging agency Daystar
Modifying agency Dnjuki
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lovelock, Christopher.
245 10 - TITLE STATEMENT
Title Service marketing :
Remainder of title people, technology, strategy /
Statement of responsibility, etc. Christopher Lovelock.
250 ## - EDITION STATEMENT
Edition statement 7th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston :
Name of publisher, distributor, etc. Pearson,
Date of publication, distribution, etc. c2011.
300 ## - PHYSICAL DESCRIPTION
Extent 648p :
Other physical details ill (some col.)
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer service
General subdivision Marketing.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Profesions
General subdivision Marketing.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Marketing.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Wirtz, Jochen.
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter 110118
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Textbook Loan
Koha issues (borrowed), all copies 30
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last checked out Copy number Price effective from Koha item type Total Renewals
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18079.00 1 TBL HF5415.13.L5883 BK096563 12/13/2018 10/08/2018 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18080.00   TBL HF5415.13.L5883 BK097082 09/28/2017   c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18081.00 1 TBL HF5415.13.L5883 BK097046 12/11/2018 09/10/2018 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18082.00 1 TBL HF5415.13.L5883 BK096325 12/19/2018 09/06/2018 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18083.00 1 TBL HF5415.13.L5883 BK097116 12/20/2018 09/25/2018 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18084.00 1 TBL HF5415.13.L5883 BK096385 12/18/2019 09/09/2019 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18085.00 1 TBL HF5415.13.L5883 BK097025 12/18/2018 10/08/2018 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18086.00   TBL HF5415.13.L5883 BK097104 09/28/2017   c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18087.00 2 TBL HF5415.13.L5883 BK097159 12/10/2019 08/27/2019 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18088.00   TBL HF5415.13.L5883 BK097043 09/28/2017   c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18089.00   TBL HF5415.13.L5883 BK096316 09/28/2017   c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18090.00 1 TBL HF5415.13.L5883 BK096379 12/10/2019 08/27/2019 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18091.00 1 TBL HF5415.13.L5883 BK097042 12/20/2018 09/17/2018 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18106.00   TBL HF5415.13.L5883 BK096488 09/28/2017   c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18107.00 1 TBL HF5415.13.L5883 BK096399 12/13/2018 09/17/2018 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18108.00 1 TBL HF5415.13.L5883 BK096414 01/22/2020 10/29/2019 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18109.00   TBL HF5415.13.L5883 SIRSBK09644400000191 09/28/2017   c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18110.00 1 TBL HF5415.13.L5883 BK096428 12/13/2019 09/19/2019 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18111.00 2 TBL HF5415.13.L5883 BK097139 12/18/2019 09/02/2019 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18112.00   TBL HF5415.13.L5883 BK096495 09/28/2017   c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18113.00 1 TBL HF5415.13.L5883 BK096402 12/19/2019 08/27/2019 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18114.00   TBL HF5415.13.L5883 BK096489 09/28/2017   c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18121.00 1 TBL HF5415.13.L5883 BK097165 12/18/2018 09/05/2018 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18126.00 1 TBL HF5415.13.L5883 BK094955 12/19/2019 08/27/2019 c 09/28/2017 Textbook Loan  
        Athi-River Campus Athi-River Campus Text Book Loan 09/28/2017 18138.00   TBL HF5415.13.L5883 BK096651 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18124.00   TBL HF5415.13.L5883 BK097089 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18127.00   TBL HF5415.13.L5883 BK097022 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18128.00   TBL HF5415.13.L5883 BK097124 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18129.00   TBL HF5415.13.L5883 BK096478 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18130.00   TBL HF5415.13.L5883 BK096376 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18131.00   TBL HF5415.13.L5883 BK096581 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18132.00   TBL HF5415.13.L5883 BK096508 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18133.00   TBL HF5415.13.L5883 BK096624 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18134.00   TBL HF5415.13.L5883 BK096594 09/28/2017   c 09/28/2017 Textbook Loan  
        Mombasa Campus Mombasa Campus Text Book Loan 09/28/2017 18135.00   TBL HF5415.13.L5883 BK096664 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18092.00   TBL HF5415.13.L5883 BK096346 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18093.00   TBL HF5415.13.L5883 BK097070 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18094.00 1 TBL HF5415.13.L5883 BK096350 06/08/2018 03/21/2018 c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18095.00 3 TBL HF5415.13.L5883 BK097040 05/17/2019 01/14/2019 c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18096.00   TBL HF5415.13.L5883 BK097048 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18097.00   TBL HF5415.13.L5883 BK096349 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18098.00 1 TBL HF5415.13.L5883 BK097132 06/18/2018 02/15/2018 c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18099.00   TBL HF5415.13.L5883 BK097102 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18100.00 3 TBL HF5415.13.L5883 BK096398 02/10/2021 03/09/2020 c 09/28/2017 Textbook Loan 1
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18100.00   TBL HF5415.13.L5883 SIRSBK09639800000191 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18101.00   TBL HF5415.13.L5883 BK096593 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18102.00   TBL HF5415.13.L5883 BK096687 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18103.00 2 TBL HF5415.13.L5883 BK096458 04/04/2022 04/02/2022 c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18104.00   TBL HF5415.13.L5883 BK096623 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18105.00   TBL HF5415.13.L5883 BK096429 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18115.00 1 TBL HF5415.13.L5883 BK096459 01/31/2018 10/12/2017 c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18116.00   TBL HF5415.13.L5883 BK096418 06/06/2018   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18117.00   TBL HF5415.13.L5883 BK096448 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18118.00 2 TBL HF5415.13.L5883 BK097110 05/23/2022 03/09/2020 c 09/28/2017 Textbook Loan 1
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18119.00   TBL HF5415.13.L5883 BK096406 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18120.00   TBL HF5415.13.L5883 BK097052 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18122.00   TBL HF5415.13.L5883 BK096355 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18123.00 2 TBL HF5415.13.L5883 BK097064 01/07/2021 02/06/2020 c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18125.00   TBL HF5415.13.L5883 BK096358 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18136.00   TBL HF5415.13.L5883 BK096537 09/28/2017   c 09/28/2017 Textbook Loan  
        Nairobi Campus Nairobi Campus Text Book Loan 09/28/2017 18137.00   TBL HF5415.13.L5883 BK096621 09/28/2017   c 09/28/2017 Textbook Loan