IT service management [electronic resource] : a guide for ITIL Foundation Exam candidates / Ernest Brewster ... [et al.].

Contributor(s): Material type: TextTextPublication details: Swindon, U.K. : British Informatics Society Ltd., 2012.Edition: 2nd edDescription: xxv, 212 p. : illSubject(s): Genre/Form: LOC classification:
  • HD30.2 .I87 2012eb
Online resources:
Contents:
section 1. Overview -- section 2. The service lifecycle -- section 3. The processes and functions -- section 4. Measurement, metrics and the deming cycle.
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Includes index.

section 1. Overview -- section 2. The service lifecycle -- section 3. The processes and functions -- section 4. Measurement, metrics and the deming cycle.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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