Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextPublication details: Boston : McGraw-Hill, c2008.Edition: 6th edDescription: 536 p. : ill., map ; 27 cm. + 1 CD-ROM (4 3/4 in.)ISBN:
  • 0071244409
  • 978007126346-D (CD-ROM)
Subject(s): DDC classification:
  • 658 21
LOC classification:
  • HD9980.5 .F549 2006 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549 HD9980.5 .F549
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
General Collection item General Collection item Athi-River Campus Open Shelves (Oversize Books Section) OS HD9980.5.F549 2006 (Browse shelf(Opens below)) c.5 Available BK063440
General Collection item General Collection item Athi-River Campus Open Shelves HD9980.5.F549 2006 (Browse shelf(Opens below)) c.6 Available BK063443
General Collection item General Collection item Athi-River Campus Open Shelves (Oversize Books Section) OS HD9980.5.F549 2006 (Browse shelf(Opens below)) c.7 Available BK063414
General Collection item General Collection item Athi-River Campus Open Shelves HD9980.5.F549 2006 (Browse shelf(Opens below)) c.2 Available BK027868
General Collection item General Collection item Athi-River Campus Open Shelves HD9980.5.F549 2006 (Browse shelf(Opens below)) c.1 Available BK027867
Audio-Visual Material Audio-Visual Material Athi-River Campus Multimedia HD9980.5.F549 2006 (Browse shelf(Opens below)) Not for loan AV000395
General Collection item General Collection item Athi-River Campus Open Shelves HD9980.5.F549 2006 (Browse shelf(Opens below)) Available AV000497
General Collection item General Collection item Athi-River Campus Open Shelves HD9980.5.F549 2006 (Browse shelf(Opens below)) Available AV000396
General Collection item General Collection item Nairobi Campus Open Shelves (Oversize Books Section) OS HD9980.5.F549 2006 (Browse shelf(Opens below)) c.8 Available BK063462
General Collection item General Collection item Nairobi Campus Open Shelves HD9980.5.F549 2006 (Browse shelf(Opens below)) c.9 Available BK063464
Audio-Visual Material Audio-Visual Material Nairobi Campus Multimedia HD9980.5.F549 2006 (Browse shelf(Opens below)) Not for loan AV000397
Textbook Loan Textbook Loan Nairobi Campus Text Book Loan TBL HD9980.5.F549 2006 (Browse shelf(Opens below)) c41 Available BK090180
General Collection item General Collection item Nairobi Campus Open Shelves HD9980.5.F549 2006 (Browse shelf(Opens below)) c.3 Available BK027869
General Collection item General Collection item Nairobi Campus Open Shelves HD9980.5.F549 2006 (Browse shelf(Opens below)) c41 Available BK027870

Includes bibliographical references and indexes.

Minimum 256 MB main memory, 512 MB recommended, 200 MB or better free hard disk space; Microsoft windows 2000/XP/Vista, Microsoft word 2000 or better, Microsoft powerpoint 2000 or better, Microsoft ecxel 2000 or better; An active internet connection.

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