Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton.

By: Contributor(s): Material type: TextTextPublication details: Boston : Harvard Business School Press, c2004.Description: xviii, 454 p. : ill. ; 24 cmISBN:
  • 1591391342 (alk. paper)
Subject(s): DDC classification:
  • 658.4/012 22
LOC classification:
  • HD30.28 .K35443 2004 HD30.28 .K354  HD30.28 .K354
Online resources: Other related works:
Contents:
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
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Holdings
Item type Current library Call number Status Barcode
General Collection item General Collection item Athi-River Campus Open Shelves HD30.28.K354 2004 (Browse shelf(Opens below)) Available BK071422
General Collection item General Collection item Nairobi Campus Open Shelves HD30.28.K354 2004 (Browse shelf(Opens below)) Available BK066784

Includes index.

Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.

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