Normal view MARC view ISBD view

What drives phenomenal success? [videorecording] / Colleen Barrett.

By:

Barrett, Colleen

Contributor(s):

Material type: Film

FilmSeries: Stanford executive briefingsPublication details: Mill Valley, CA : Kantola, 2007.Description: 1 videodisc (50 min.) : sd., col ; 4 3/4 inOther title:

From humble beginnings to admired enterprise : what drives phenomenal success?

Subject(s):

LOC classification:

HE9803 .B37

Summary: "Colleen Barrett explains the success of Southwest Airlines in simple terms: a customer focus that is not just a program or policy, but a way of life. In an industry that must constantly balance cost against people, Barrett believes that not focusing on the people values will make dollars irrelevant. She explains that employee satisfaction is the starting point for customer satisfaction, and describes a hiring process that selects on individual attitudes, sets expectations, and empowers employees from the beginning to do the right thing and make day-to-day decisions that connect with customers."--Container.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Audio-Visual Material	Athi-River Campus Multimedia	HE9803.B37 (Browse shelf(Opens below))	Not for loan		AV003176
Audio-Visual Material	Athi-River Campus Multimedia	HE9803.B37 (Browse shelf(Opens below))	Not for loan		AV002071

Browsing Athi-River Campus shelves, Shelving location: Multimedia Close shelf browser (Hides shelf browser)

Previous								Next
Previous	HE316.E36 Earth report V :	HE316.T93 The long walk /	HE8846.P74 Profits from poison & horizon pest wars	HE9803.B37 What drives phenomenal success?	HE9803.B37 What drives phenomenal success?	HF1106.K45 Secondary Business studies form 1	HF1106.K45 Secondary Business studies form 2	Next

"Colleen Barrett explains the success of Southwest Airlines in simple terms: a customer focus that is not just a program or policy, but a way of life. In an industry that must constantly balance cost against people, Barrett believes that not focusing on the people values will make dollars irrelevant. She explains that employee satisfaction is the starting point for customer satisfaction, and describes a hiring process that selects on individual attitudes, sets expectations, and empowers employees from the beginning to do the right thing and make day-to-day decisions that connect with customers."--Container.

There are no comments on this title.

to post a comment.