What's wrong [electronic resource] : a survey of American satisfaction and complaint / Everett Carll Ladd and Karlyn H. Bowman.
Material type:
- 306/.0973 21
- HN59.2 .L33 1998eb
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Includes bibliographical references.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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