Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

By: Contributor(s): Material type: TextTextPublication details: West Lafayette, Ind. : Ichor Business Books, c2005.Description: x, 356 p. : illSubject(s): Genre/Form: DDC classification:
  • 658.8/12 22
LOC classification:
  • HE8788 .F45 2005eb
Online resources:
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Includes bibliographical references (p. 341-351) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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