TY  - BOOK
AU  - Kador,John
ED  - ebrary, Inc.
TI  - Effective apology: mending fences, building bridges, and restoring trust 
T2  - A BK business book
AV  - HD59.2 .K34 2009eb
U1  - 659.2 22
PY  - 2009///
CY  - San Francisco
PB  - Berrett-Koehler Publishers
KW  - Corporate image
KW  - Apologizing
KW  - Corporations
KW  - Public relations
KW  - Business communication
KW  - Crisis management
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 243-251) and index; The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10315417
ER  -