Looking beyond the runway airlines innovating with best practices while facing realities / [electronic resource] :
Nawal K. Taneja.
- Burlington, VT : Ashgate, 2010.
- lxxxiv, 267 p. : ill.
Includes index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2010. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Airlines. Airlines--Customer services. Automobile industry and trade. Aeronautics, Commercial. Consumer satisfaction.