TY  - BOOK
AU  - Taneja,Nawal K.
ED  - ebrary, Inc.
TI  - Looking beyond the runway: airlines innovating with best practices while facing realities 
AV  - HE9776 .T365 2010eb
U1  - 387.7068/4 22
PY  - 2010///
CY  - Burlington, VT
PB  - Ashgate
KW  - Airlines
KW  - Customer services
KW  - Automobile industry and trade
KW  - Aeronautics, Commercial
KW  - Consumer satisfaction
KW  - Electronic books
KW  - local
N1  - Includes index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2010; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10385847
ER  -