TY  - BOOK
AU  - Ramachandra,K.
AU  - Chandrashekara,B.
AU  - Shivakumar,S.
ED  - ebrary, Inc.
TI  - Services management: (including skill development) 
AV  - HD9980.5 .R36 2010eb
PY  - 2010///
CY  - Mumbai [India]
PB  - Himalaya Pub. House
KW  - Service industries
KW  - Management
KW  - Hospitality industry
KW  - Customer services
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2010; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10415572
ER  -