TY - BOOK AU - Kuzmeski,Maribeth ED - ebrary, Inc. TI - And the clients went wild!: how savvy professionals win all the business they want AV - HF5415.5 .K89 2010eb U1 - 658.8 22 PY - 2010/// CY - Hoboken, N.J. PB - Wiley KW - Customer services KW - Success in business KW - Electronic books KW - local N1 - Includes index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2010; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/daystar/Doc?id=10419135 ER -